SMS Messaging & Opt-In Policy

1. Our messaging programs

getgigi.ai operates conversational SMS through Gigi, our AI patient-engagement assistant. There are two programs:

• Demo line. A demonstration number advertised on our website. Conversations are always initiated by the recipient: you text the number first, and Gigi replies. We never send the first message on this line.
• Patient messaging. Conversational messages sent on behalf of a weight-loss clinic to its own existing patients: program check-ins, appointment and refill reminders, replies to patient questions, and links to book a clinician consultation. Messages are service-oriented, never promotional cold outreach.

2. How consent is obtained

• Demo line: consent is given by initiating the conversation. The number is advertised alongside the consent language shown in the proof below; texting it constitutes agreement to receive conversational replies.
• Patient messaging: patients provide their mobile number directly to their clinic during enrollment and consent to be contacted about their program. We do not purchase contact lists and do not message consumers who have no relationship with the clinic.

Consent records (including timestamps and full message logs) are retained and auditable.

3. Message frequency and rates

Message frequency varies with the conversation and the patient's program; volumes are low (typically a few messages per week or fewer). Message and data rates may apply according to your carrier plan.

4. Opting out and getting help

Reply STOP to any message to end messaging immediately; standard variants (UNSUBSCRIBE, CANCEL, QUIT, END, OPT OUT) are honored the same way. Reply HELP for assistance. Quiet hours are enforced automatically by the platform.

5. Privacy

Messages are written to avoid disclosing health information: no medication names, conditions, or program details appear before the recipient engages, and never to an unverified contact. See our Privacy Policy for full details on how personal information is collected, used, and protected.

6. Where the number is advertised (opt-in proof)

The demo line is advertised on the getgigi.ai homepage with the following call-to-action and consent language: